Quick answers
Before you write, a few answers that cover most of what gets asked.
"The game is sideways / won't rotate."
That's by design — Munch Monsters plays in landscape only, because little hands drag foods left and right across the screen. Turn the device on its side and the game fills the screen. If rotation lock is on in Control Centre on iPhone or iPad, or auto-rotate is off on Android, landscape still works: the game sets its own orientation.
"There's no sound."
Check the volume first, and on iPhone the silent switch or mode — fun facts and Munch's voice respect it. On Android, make sure the media volume is up, not just the ringer. The music note button on the Home screen toggles background music separately, so music can be off while voices stay on. That's handy at bedtime.
"Can I reset my child's progress?"
Delete the app and reinstall it — progress lives only on the device, so that's a full reset. There's deliberately no reset button inside the game where a four-year-old might find it.
"My child unlocked everything. Now what?"
Congratulations to them! Levels can be replayed forever for five-star runs, and the optional Monster Pack adds three more monsters to grow and 20 more levels with 200 more foods. Tell us what your child would love next.
Refunds
Munch Monsters is free to download, and Munch's 20 levels are free to play. The only purchase is the optional Monster Pack. Any purchase in the App Store or Google Play is handled by Apple or Google, not by us, so refunds go through them: for the App Store, report it at reportaproblem.apple.com; for Google Play, follow Google Play's refund help.
Found a bug?
Brilliant — tell us what happened and what you expected, along with the device (for example, "iPad 9th gen" or "Pixel 8") and its iOS or Android version. A screenshot or screen recording helps more than anything. Kids find the best bugs; we take their reports very seriously.
Privacy questions
The short answer is that the game collects nothing at all. The slightly longer answer is the privacy policy, and the email above reaches the person accountable for it.